Login problems

We are aware of an issue which is causing logins to fail for some users. It appears to mainly affect those of you viewing the site in Microsoft Internet Explorer. We are working to resolve this issue but it is difficult to replicate, so it would be a great help if you could let us know that you are having problems by clicking the button below. This will automatically send us details of the version of web browser you are using so we can narrow down the problem. It will also attempt to reset your session cookie, so you may find that your login will work.

Please note: If you are getting a red error message, the chances are your username or password is incorrect. Please try the "Forgot your password?" link first to reset your password. If you see no message at all, please click the button below.

 

Here are some steps you can take to resolve the problem in the meantime if you still can't log in...

1. Make sure your browser accepts cookies. The login system requires cookies to operate correctly.
2. Try clearing your browser's cookies. Specifically session cookies. This will usually fix the problem.
3. Download and install the Firefox web browser from http://www.mozilla.com/ There have so far been no reports of the login system failing for users of Firefox.